Legal

KingsCare Medical Clinic ("KingsCare", "we", "us", or "our") is a locally operated family medical practice in Calgary, Alberta. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request information, book an appointment, or use our patient portal.

By using this website or our online booking and patient account features, you agree to the collection and use of information in accordance with this policy. We handle personal health information in accordance with Alberta's Health Information Act (HIA) and personal information in accordance with Alberta's Personal Information Protection Act (PIPA).

We collect the following categories of information depending on how you interact with our website and clinic:

• Contact details — such as your name, phone number, email address, and message content when you submit our contact form or request information.
• Appointment and booking information — such as your selected physician, appointment type, preferred date and time, and any details you provide when scheduling a visit online or by phone.
• Patient account information — if you register a patient portal account, we collect information needed to create and secure your account and to display your appointment history.
• Personal health information — information shared with our clinicians in the course of providing care, including medical history, symptoms, medications, and treatment details, which is handled with additional safeguards described below.
• Website usage data — such as IP address, browser type, device information, and pages visited, collected automatically to help us maintain and improve the site.

• To schedule, confirm, reschedule, and remind you of appointments.
• To provide, coordinate, and follow up on medical care, including services such as family medicine, preventive care, chronic disease management, minor surgeries, travel vaccinations, telemedicine consults, and specialty clinic referrals.
• To respond to inquiries submitted through our contact form or by phone or email.
• To maintain and secure your patient portal account, where applicable.
• To maintain, secure, and improve the performance and content of this website.
• To meet legal, regulatory, and professional obligations applicable to healthcare providers in Alberta.

Personal health information collected in the course of your care is used only for purposes related to providing and coordinating your treatment, communicating with you about your health, and administrative purposes such as billing where applicable. We do not sell personal health information, and it is only shared with other healthcare providers involved in your care, or as required or permitted by law.

Access to your health record is limited to authorized clinical and administrative staff who need it to perform their duties. You have the right to request access to, or correction of, your personal health information held by our clinic.

We use a limited number of trusted third-party services to operate this website and deliver certain features:

• Online booking platform — some appointment types are scheduled through our booking partner's platform, which collects the information needed to reserve your visit.
• Google Maps — used to display our clinic location; Google may collect usage data when the map is loaded.
• Website hosting, authentication, and email delivery providers — used to securely operate this site, manage patient portal sign-in, and send booking confirmations.
• Social media platforms — links to our Facebook, Instagram, and LinkedIn pages are provided for your convenience; these platforms have their own privacy practices.

Our website may use cookies and similar technologies to keep the site functioning properly (such as keeping you signed in to a patient account) and to understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings; doing so may affect certain site features, such as staying signed in.

We use reasonable administrative, technical, and physical safeguards designed to protect personal and health information from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.

We retain personal and health information for as long as necessary to fulfill the purposes described in this policy, including to provide ongoing care, meet legal and regulatory record-keeping requirements for healthcare providers, and resolve disputes.

• Request access to the personal information or health information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for non-essential uses of your information, where applicable, subject to legal or clinical limitations.
• File a complaint with our clinic, or with the Office of the Information and Privacy Commissioner of Alberta, if you believe your information has been handled improperly.

We provide care to patients of all ages, including children, under the direction of a parent or legal guardian. Information about minors is collected and used only in connection with providing medical care and is subject to the same protections described in this policy.

Content on this website, including blog articles and service descriptions, is provided for general informational purposes only and does not constitute medical advice. It is not a substitute for a consultation with a qualified healthcare provider.

This website is not intended for use in a medical emergency. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "last updated" date below indicates when this policy was last revised. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Phone: +1 (403) 984-0255
• Fax: +1 (403) 984-0256
• Email: info@kingscare.ca
• Address: 7712 Elbow Dr. SW, Calgary, AB, T2V 1K2